What information is required for initial contact by phone?
The new data protection law provides for the following information to be provided to the caller for the first time contact: voip cisco
Responsible company for data processing
Mention of the data protection officer and his tel. reachability
Purpose of data processing
Period / length of data storage due to statutory Requirements
Unfortunately, there is no general answer to what exactly the announcement text must contain in your case. Please ask the data protection officer in your company about this.
The information obligation applies to all companies without exception and in any case means a drastically increased expenditure of time for incoming (new customer) calls. For reasons of documentation, it can even be useful to record the relevant part of the telephone call in order to be able to demonstrate compliance with Article 13. So that your customers are not confronted with a continuous busy signal and you do not miss any important calls, your telephone system should be technically capable of keeping information available via an upstream queue, which can be skipped in the event of repeated calls by pressing the appropriate button.
Cisco supplies a broad portfolio in order to be able to use the advantages of IP-based telephony in all business areas. The Cisco Unified Communications Manager is the central software for call signaling and the provision of voice, video and data services for Cisco IP telephony. The software is the link for Internet services and functions for company-wide telephony applications such as IP telephones, video clients, media processing devices, VoIP gateways and multimedia applications.
The solution for GDPR-compliant communication in the company
Cisco world leader in IP-PBX
PBX is the abbreviation for "Private Branch Exchange". This means nothing other than a private telephone network within a company or organization. It is possible to communicate internally as well as to make external calls.
Advantages of a Cisco telephone system
Because of their ease of use and a high standard of security, Cisco telephone systems are the first choice when it comes to the latest telecommunications solutions. The possibility of mobile use as well as team and cloud integration offer additional flexibility. Another great advantage of the Cisco Unified Communication products is an open and modular architecture. This gives you a system that optimally adapts to your needs and requirements. Seamless integration into your existing IT infrastructure is just as easy to implement as a later expansion. The large variety of products and configurations opens up new possibilities for you. From the entire stack, SDN network with multimedia and security functions to the end device and mobile applications. With digital communication, you increase the productivity and reaction time of your company considerably.
Brief overview of the advantages
Simple operation, high security
Mobile use, team and cloud integration
Cisco UC products offer an open and modular architecture
Entire stack from the SDN network with multimedia and security functions to the end device and mobile applications
Durable end devices, coordinated software components and professional support
Comprehensive management products support rollout, monitoring and troubleshooting.
User-based license model
Software elements such as B. Databases and operating systems are already included with Cisco
Standards implemented by Microsoft
Integration options with Skype4Business and Microsoft Office products
With Spark, Cisco offers an integrated cloud platform for virtual meetings, video conferences and interactive whiteboarding
Integrated hardware and the security features are unmatched in the market
One of Spark's strengths is the possibility of hybrid integration with on-premise communications managers
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