A unified communications (UC) market analysis conducted by Gartner in 2016 highlighted Cisco's leadership position, which was renewed this year. The study is based on two axes which are the “capacity to implement” and “the exhaustiveness of the vision” of the companies in the sector. In both cases Cisco is in clear progress and distance Microsoft, its main competitor cisco uc.
Once is not customary, we present in this article large extracts from this study.
Areas analyzed during the study
Gartner's analysis focused on:
The fixed telephony
The audio and video conferencing tools
The messaging (voice, email and unified messaging)
The presence and instant messaging
Different platforms integrating unified communications clients
The ability to integrate UC components into business applications
Points studied
The characteristics of unified communications solutions significantly impact the success of a UC product and the satisfaction of its users. The main components analyzed in this study are therefore:
The user experience : a major issue for Cisco through meeting rooms, personal or software tools Terminal (Jabber and WebEx)
The mobility through the strategy of "Mobile First" after a partnership with Apple
The Interoperability : Opening of B2B and B2C solutions Cisco with third party systems
The adjacent markets also play a role in how unified communications evolve.
The success of a UC product is mainly based on 5 points on which Cisco is very present:
The cloud and hybrid solutions
The customer relationship
The UC solutions "Midsize " (reserved for SMEs) ", including the Cloud or Mid-market deals
“ Video as a service ” (VaaS) solutions which offers Cisco videoconferencing offers
“ Communications platform as a service ” (CPaaS) for which the company Tropo was acquired
Focus on Cisco
This is a free translation of an excerpt from the report.
Cisco Cisco is a company based in San Jose, California in the United States. Cisco offers an interdependent set of unified communications solutions (both recent and mature) that cover On-Premises , Hybrid and Cloud deployment possibilities .
The On-Premises solution is based on the well-established Unified Communications Manager (Unified CM), bringing together voice, video, telepresence, messaging, presence and several forms of conferencing. It also operates WebEx for Web Conferencing, Collaboration Meeting Rooms (CMR) for Cloud Video Conferencing and its portfolio of TelePresence and Acano Video solutions for On-Premises Video Conferencing. For on-premises deployment, Cisco offers Unified Session CM Management Edition for large enterprises, and has packaged offerings for easier configuration - Cisco Business Edition 7000 (BE7000)for large enterprises and Cisco Business Edition 6000 (BE6000) for SMEs with up to 1000 users. Cisco also offers unified communications solutions as part of a cloud-based service - Cisco Hosted Collaboration Solution (HCS) - organized and distributed by its partners. Cisco provides a full line of devices, including phones, desktop video devices, video conferencing meeting room systems , and immersive video conferencing solutions, as well as its Cisco Jabber desktop and mobile client.
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