Cisco Unity Connection

Cisco Unity Connection provides an integrated messaging system to help them process messages using voice commands and stay connected using their phone and / or PC

The Cisco Unity Connection environment offers a wide range of features: Cisco voice of the engineer

Voice commands (pause, continue, repeat, skip forward, delete, save, listen to the day or time stamp, move forward or backward) to access messages and folders

Ability to control volume and speed when playing messages

Message flags: regular, urgent, personal and secure

Interactive recording of conversations with sending a sound file to the mailbox

Integration with the Cisco Unified MeetingPlace Express application, which allows employees to check conferences and go directly to the conference without touching the keyboard.

Accessing email messages by phone (requires Microsoft Exchange integration)

Additional network interoperability with other Cisco voicemail solutions, allowing users of different systems to easily communicate with each other

Cisco Unity Express

Cisco Unity Express is a cost-effective, low-cost voice mail system for a small business or branch office of a large company. The system supports up to 250 users.

A dedicated server is not required to install Cisco Unity Express; the product is a module that integrates into Cisco 2800 or 3800 series routers.

With Cisco Unity Express, you never have to worry about a critical customer waiting too long for your response.

Key benefits of Cisco Unity Express:

Cisco Unity Express provides an auto attendant feature that helps customers find the right person or department and leave voice messages.

As a voice system subscriber you will be able to set rules for routing calls by caller, time of day or calendar state (based on Microsoft Exchange integration)

Ability to customize settings for message notifications and personal greetings.

Record five personal greetings: alternate, busy, internal, after hours, and standard.

It is possible to change the sequence of presentation of messages.

Functionality of Cisco Unity Express:

integration with Cisco UC Manager, Cisco CallManager Express.

support for all major functions of modern voice mail systems.

support for multiple languages. Extended use of voice commands for making calls and handling messages is only possible in English.

IMAP support for accessing voice messages from an email client.

VPIM v2 support for integration with other messaging systems.

automatic secretary function.

IVR interactive voice menu service (optional).

the ability to create reports.

a telephone user interface similar to the Cisco Unity interface.

integration with email clients and VoiceView Express. VoiceView Express allows you to view, listen to, and send messages from your Cisco IP Phone.

recording of conversations with sending the recording to the mailbox.

the ability to immediately call back the sender while listening to the message.

delivery of messages to subscribers who are not users of Unity Express.

support for fax messages. Users can receive faxes in Cisco Unity