Cisco acquires IMImobile for $ 730 million

Cisco acquired IMImobile in hopes of creating "faster, smarter" customer engagement solutions for business customers. Cisco says the deal, announced on Monday, will lead to the creation of Customer Experience as a Service (CXaaS) offerings, designed to "deliver consistently enjoyable and rich customer experiences." Under the terms of the agreement, the purchase price is approximately $ 730 million, net of cash and including debt voice engineer job description.

In sum, “With IMImobile, Cisco will be able to provide an end-to-end customer interaction management solution, and the ability to drive faster and smarter interactions and orchestration through the channel of choice of the customer. customer, ”adds the tech giant.

Founded in 2000, London-based IMImobile is a cloud-based communications software provider, with a focus on Customer Interaction Management (CIM). The company's platform includes capabilities for automating, orchestrating and monitoring customer engagement across different devices, social media channels, messaging and voice applications.

Adoption of Contact Center as a Service (CCaaS)

IMImobile counts Best Buy, BT, Hermes, O2 and Centrica among its customers and has offices in the United Kingdom, the United States, India, Canada, South Africa and the United Arab Emirates. Once the agreement is concluded, the IMImobile team is intended to join the Cisco Contact Center department.

The company notes that the business is slowly moving towards adoption of Contact Center as a Service (CCaaS), in response to new models of working from home. By taking over the portfolio from IMImobile, Cisco hopes to integrate enhanced artificial intelligence systems to support frontline employees, create new data channels for personalized interactions with customers, and provide omnichannel means for customers to get in touch with organizations.

“We are thrilled to join Cisco and be part of one of the world's largest technology companies, which seeks to deliver exceptional customer experiences,” said Jay Patel, CEO of IMImobile. “We are convinced that there will be a world of dynamic and permanent connections between global companies and their customers, and the combination of our respective technologies will allow us to make every interaction more important to our customers. "