About data security
All our facilities are located in data centers that meet the security level of Tier 3 and higher. In such data centers, the main communication channels are duplicated, for example, the Internet, sources of electricity, etc. This means that the system will be available even during repair work in the data center itself.
Backups, which will also be stored in the cloud, will help to strengthen the solution and additionally protect data from loss. The TuchaBackup service will help with this . It will securely place backups on remote servers outside of Ukraine (mainly in Germany). The minimum configuration of the service includes 50 GB of cloud storage and costs 5 € / month. In the future, if necessary, the storage capacity can be easily expanded.
And if you need even more security
In this case, we recommend using additional information protection tools. Some of them are already provided in our services. For example, as already mentioned, for all clients of TuchaFlex + and TuchaBit services, we store the last two full snapshots of the virtual machine disks. If you need to create and store a larger number of images, this can be easily done for an additional fee, simply by contacting us with such a request.
You can also connect other useful tools, for example: Help desk support job description
Additional dedicated IP-addresses with geolocation in Ukraine or abroad.
Ready-made server templates with disk encryption enabled.
The ability to encrypt communication channels.
Panic buttons.
Is it possible to test the services
Before purchasing, our customers can test the services TuchaFlex + and TuchaBit for free for 7 days. This period is usually enough to evaluate the convenience of working on virtual servers and the quality of Tucha's technical support. Already at the testing stage, we will provide consulting support, and, if necessary, we will help to transfer data and existing settings to the cloud.
About technical support
It is important for each client that his server runs without downtime and is available 24 × 7 even during heavy loads. Tucha's technical support service works around the clock and does everything to ensure that the system works smoothly. There are 4 types of technical support to choose from:
Basic. We provide it for free.
Permanent server administration - 50% of the server cost, but not less than 30 euros / month.
Hourly server administration. The cost of this type of technical support is 20 euros / hour.
Warranty support. We provide it free of charge under certain conditions.
You can find out more about what opportunities you get with each type of support here .
About payment for services and closing documents
Despite the fact that prices for all our services are tied to euros, payment is made in hryvnia. At the same time, the course is quite humane, since the cost is fixed for the whole month at the NBU rate on the first day of each month. The price already contains VAT (for those who are payers of this tax). When paying for services in Ukraine, the following options are available:
checking account;
payment by credit card through the Privat24 application or PrivatBank terminals;
online payment using LiqPay.
For each client, we prepare all the necessary closing accounting documents: acts of completion, tax invoices, original invoices, etc. We prefer electronic document management, but we are still close friends with postal services, so if you need documents on analog media, we will definitely provide.
Legal Issues
The basis of cooperation with us is a public contract (offer) . If the client needs a paper version of the document, we will promptly prepare an application for joining the offer agreement.
conclusions
Hosting a boxed version of Bitrix24 in the Tucha cloud is convenient, reliable and profitable. The data is stored on remote servers, and access to them is possible 24 × 7 from anywhere in the world. At the same time, the technical support team is always in touch and ready to help in transferring data and settings to our cloud.
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