Thursday, February 6, 2020

What Does A Help Desk Coordinator Do

Depiction 

SAIC is looking for possibility for the Defense Information Systems Agency (DISA), a Combat Support Agency, who designs and gives order and control capacities and venture foundation, to consistently work and guarantee a worldwide net-driven undertaking which straightforwardly bolsters joint warfighters, national level pioneers, and other crucial alliance accomplices over the full range of activities.

The SAIC group will help give programming improvement backing and mastery for the unclassified and ordered entryways DISA Store Front (DSF) in NIPRNet and SIPRNet facilitated conditions. This incorporates offering help and aptitude for: DISA Service Catalog, request section and the board capacities for DISA administrations, process work process robotization, SDE mechanization, System Integrations, exchanges happening between frameworks, warnings, and revealing abilities. DSF utilizes an Agile improvement approach and will utilize JIRA to help their endeavors Help desk support jobs.


The contender for this position: 

Gives telephone and in-person backing to clients in the regions of email, registries, standard Windows work area applications, and applications created under this agreement or ancestors.

Fills in as the underlying purpose of contact for investigating equipment/programming PC and printer issues

Resolves specialized issues and answers questions by phone or self-administration ticket on the side of inward as well as outside client PC equipment, programming, organize, framework/application access, and broadcast communications frameworks.

Findings, distinguishes, detaches, and examines issues using verifiable database records.

May course calls to product offering masters, application, or framework bolster experts.

Keeps up and refreshes records and following databases.

Cautions the executives to repeating issues and examples of issues.


Capabilities 

Lone wolves and three (3) years or more experience

CompTIA Security+

A functioning Top Secret freedom

Wanted Qualifications

Nature with Agile or potentially SAFe practices. Involvement in JIRA. Any comparable IAT-II confirmation; if not the affirmation recorded previously.

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