Help Desk Specialist Job Description

Entry Level Help Desk Jobs

Employment Summary

Answerable for giving specialized help and bolster identified with PC frameworks, equipment, or programming. Reacts to questions, runs symptomatic projects, disengages issue, and decides and actualizes arrangement.


Essential duties 

Give specialized help and backing to approaching questions and issues identified with PC frameworks, programming, and equipment.

React to questions either face to face or via telephone.

Compose instructional pamphlets.

Train PC clients.

Keep up day by day execution of PC frameworks.

React to email messages for clients looking for help.

Pose inquiries to decide nature of issue.

Walk client through critical thinking process.

Introduce, alter, and fix PC equipment and programming.


Tidy up PCs.

Run analytic projects to determine issues.

Resolve specialized issues with Local Area Networks (LAN), Wide Area Networks (WAN), and different frameworks.

Introduce PC peripherals for clients.

Catch up with clients to guarantee issue has been settled.

Addition input from clients about PC utilization.

Run reports to decide breakdowns that keep on happening.